Frequently Asked Questions

Everything you need to know about FOUNT® leather goods and services.

What makes FOUNT® leather goods unique?

Our products are handcrafted from ethically sourced, full-grain Italian leathers and high-quality solid brass hardware, designed to age beautifully and last a lifetime.

How should I care for my FOUNT® bag?

We recommend using a high-quality leather conditioner every 3-6 months to maintain moisture and prevent cracking. Avoid prolonged exposure to direct sunlight and heavy rain.

What is your shipping policy?

We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, and tracking information is sent via email as soon as your package departs our studio.

Do you offer a warranty on your products?

Yes, we stand behind our craftsmanship. FOUNT® offers a limited lifetime warranty covering manufacturing defects in materials and workmanship.

What is your return and exchange policy?

Unused items in original condition may be returned or exchanged within 30 days of purchase. Please note that personalized or final sale items are not eligible for return.

Can I have my FOUNT® item repaired?

We offer professional repair services for our products. Please contact our customer service team with photos of your item to receive a repair assessment and quote.